Right of revocation

Goods may be returned without explanation within 14 days of receipt.

Right of revocation

The following revocation policy applies to contracts for goods, which may be sent as a package by courier.

Right of revocation of goods that can be shipped by parcel.

As a consumer, the customer has the right to return his order within 14 days without giving any explanation. This period begins when the customer or a third party designated by the customer, other than the carrier, takes possession of the goods.

To exercise this right, the consumer must inform:

TERRAIN AND MINIS S.L.L.
Doctor Lozano Street 15B, 1ºA
28038 Madrid, Madrid SPAIN
NIF-IVA: ESB72820269
E-mail: info@terrainandminis.com

By means of a clear statement (e.g., a letter sent by mail or e-mail) about your decision to cancel this contract.

The return form may be used, however it is not mandatory. In order to meet the return deadline, it is sufficient to send your decision to withdraw from the contract and the goods before the above-mentioned deadline.

Effects of revocation

If the contract is cancelled, TERRAIN AND MINIS S.L.L. will refund to the customer all payments received, including standard shipping costs (except shipping costs for special services) within 14 days of receipt of the goods. This refund will be made through the same payment method that was used in the original transaction, unless expressly agreed otherwise. In any case this refund will not cause any additional cost to the customer.

If the loss of value of a good is due to the fact that the good has been used in a way that is not necessary to verify the quality, the customer is responsible for this loss of value.

The customer must return the goods without delay, and in any event not later than 14 days after receipt by us of your notice of cancellation of the contract.

TERRAIN AND MINIS S.L.L.
Calle Doctor Lozano 15B, 1ºA
28038 Madrid, Madrid
ESPAÑA

In the event that the customer sends the products outside the stipulated time, the customer shall bear the direct costs of returning the goods.

Contracts for the supply of goods which have been manufactured specifically for the consumer’s needs or which are of a special selection by the manufacturer or which are clearly tailored to the consumer’s personal needs cannot be revoked.

The law does not apply to the following contracts:

The consumer has no right of withdrawal in the case of distance or off-premises contracts relating to:

• goods or services whose price depends on financial market fluctuations over which the company has no influence and which may occur within the withdrawal period;
• goods produced according to customer specifications or clearly tailored to their personal needs;
• goods that may deteriorate rapidly or whose expiration date would be quickly exceeded;
• goods delivered sealed and not suitable for return for health or hygiene reasons, if the seal has been removed after delivery;
• goods which have been mixed with other products after delivery and which, by their nature, cannot be separated;
• alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which cannot be delivered earlier than 30 days after the conclusion of the contract and whose current value depends on market fluctuations, over which the Company has no influence;
• audio or video recordings or computer software delivered in a sealed package, if the seal has been removed after delivery;
• books, newspapers, magazines with the exception of subscription contracts for the delivery of such publications;
• goods that have been intentionally or unintentionally damaged due to improper use. If there is any damage caused by transportation, the consumer should contact the company immediately;
• technical devices subject to manufacturer’s warranty. The return may, under certain circumstances, be agreed directly with the manufacturer;
• goods returned due to an allergic reaction or intolerance, provided that the allergen is not shown in the product description;
• digital content not stored on a physical data carrier, in the event that the company, with the express consent of the consumer, as well as with his knowledge of the loss of the right of withdrawal in case of early commencement with the performance of the contract, and after having provided a copy or a confirmation of conformity
• urgent repair or maintenance work, for which the consumer has expressly requested the company to come to the site to carry out such work. In case of additional services performed by the company during such visit, not expressly requested by the consumer, or in case of delivery of goods that are not strictly necessary, such as spare parts for maintenance or repair, the consumer has the right to withdraw from these additional services or goods;
• In case of receiving damaged plants, we ask the consumer to take a photo immediately after delivery and send it to customer service. In this case, it is possible to receive a refund.

To download the return form click here.